A free and simplified approach to ITIL Service Management ITIL is a best practice approach to IT Service Management widely recognized as   the international standard.  Manage ITIL is a site dedicated to providing   free information and guidance to IT Service providors interested in learning,   adopting, expanding and promoting the ITIL framework.   What is on this site?  Manage ITIL contains simple explanations of the practices that collectively   make up the ITIL Service Management Lifecycle, providing access to free   explanations and descriptions of the basic steps for planning and implementing   an ITIL approach and answers to faq’s.  What is the goal? Our goal is to enable users to obtain the basic knowledge needed to understand and implement the ITIL methodology   in a free and simple manner by providing basic ITIL building blocks that an organisation can use to realize benefits   and reduce the cost of outside resource.  What will this site not do?  Our site is not intended to replace training or reading of ITIL materials. If you have the means and capacity   then get the books, get trained and get certified.  ITIL Core Capabilities The introduction of version 3 of ITIL expanded the scope of ITIL enormously.   Manage ITIL has focused on what it considers the ‘core capabilities’ of ITIL   and dedicates less time to peripheral topics. For example, the site will present an overview of Service Strategy but in no way will attempt to   teach strategy or any other general business concept.   Explanations of key ITIL concepts such as Incident, Problem and Change   and how they compose and interact within the ITIL Lifecycle will be   the primary objective of the site.                                                                 Service Strategy | Service Design | Service Transition | Service Operation | Continual Service Improvement